1. Introduction

Welcome to EarMart Hearing Solutions (“EarMart”, “we”, “our”, “us”).

By accessing or using our website earmart.in, purchasing products, booking appointments, or availing any of our services, you agree to comply with and be legally bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Nature of Business

EarMart Hearing Solutions operates as:

• Online hearing aid retail and wholesale platform
• Provider of audiology consultations and hearing assessments
• Hearing aid fitting and after-sales support provider
• Hearing aid repair and exchange service provider

We deal in digital hearing aids, hearing accessories, assistive listening devices, and related hearing healthcare services.

3. Eligibility

You must:

• Be at least 18 years old, or
• Access under supervision of a parent/guardian

By using this website, you represent that you have the legal capacity to enter into a binding agreement under Indian law.

4. Medical Disclaimer

• Hearing aids and audiology services are medical-related products and services.
• Product selection should ideally be based on a professional hearing evaluation by a qualified Audiologist.
• Information provided on this website is for educational and informational purposes only.
• It does NOT replace professional medical advice, diagnosis, or treatment.

EarMart shall not be held liable for misuse of hearing devices purchased without professional consultation.

5. Product Information & Pricing

• All prices listed are in Indian Rupees (INR).
• Prices may change without prior notice.
• Product images are for illustrative purposes only.
• Features, specifications, and availability may vary by manufacturer.
• Bulk and wholesale pricing may require additional verification.

We reserve the right to cancel orders due to pricing errors, stock unavailability, or verification issues.

6. Orders & Payments

• Orders are confirmed only after successful payment confirmation.
• We may request additional documentation for high-value or wholesale orders.
• EarMart reserves the right to cancel suspicious or fraudulent transactions.

Accepted payment methods may include:

• UPI
• Credit/Debit Card
• Net Banking
• EMI options (subject to availability)
• Bank transfer for wholesale clients

7. Returns, Refunds & Exchanges

Due to hygiene and medical nature of hearing devices:

• Used or customized hearing aids may not be eligible for return.
• Return eligibility depends on manufacturer policy and product category.
• Refund processing time: 7–14 working days (subject to banking channel).
• Exchange schemes require device inspection.
• Detailed policy is governed by our separate Refund & Return Policy page.

8. Warranty

• Warranty is provided by the product manufacturer.
• Warranty terms vary by brand and model.
• Physical damage, water damage, and unauthorized repairs may void warranty.
• Service charges may apply outside warranty coverage.

9. User Responsibilities

When using our website, you agree NOT to:

• Provide false information
• Misuse pricing or wholesale access
• Attempt unauthorized access to website systems
• Upload malicious code or interfere with website security
• Violate applicable Indian laws

10. Intellectual Property

All content on this website including:

• Logos
• Product descriptions
• Brand materials
• Images
• Text content
• Website design

is the intellectual property of EarMart or respective manufacturers and protected under applicable copyright and trademark laws.

Unauthorized copying, reproduction, or distribution is prohibited.

11. Limitation of Liability

EarMart shall not be liable for:

• Indirect or incidental damages
• Delay due to logistics partners
• Hearing performance dissatisfaction without professional fitting
• Loss due to improper handling of devices
• Force majeure events (natural disasters, government restrictions, pandemics)

Maximum liability shall be limited to the amount paid for the concerned product.

12. Shipping & Delivery

• Delivery timelines are estimates and may vary by location.
• Remote areas may require extended delivery time.
• Risk transfers to customer upon delivery confirmation.
• Wholesale bulk shipping timelines may differ.

13. Wholesale & Dealer Terms

For wholesale buyers:

• GST details may be required.
• Bulk pricing is subject to verification.
• Minimum order quantity may apply.
• Territory-based distribution restrictions may apply depending on brand policy.

14. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy.

We collect and process personal information in compliance with applicable Indian data protection laws.

We do not sell customer personal data to third parties.

15. Third-Party Links

Our website may contain links to third-party websites or manufacturer portals.

We are not responsible for their content, terms, or privacy practices.

16. Modification of Terms

EarMart reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The latest version will always be available on this page.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts where EarMart operates.

18. Contact Information

EarMart Hearing Solutions
Website: https://earmart.in
Email: hr@earmart.in

For wholesale inquiries, service support, or legal concerns, please contact us via the details above.